The personal information we collect will vary depending on your interactions with us.  By visiting, browsing, and downloading from our website, some information is automatically collected and stored. This automatic process does not include the storage or collection of any of your personal information. The process involves the following:

Collection of Browsing Interaction Data: We automatically collect data related to your browsing interactions and behaviour on our website. This includes information such as the internet domain, IP address, pages you visit, the amount of time you spend on each page, and other similar metrics.

Purpose of data: This information helps us understand how users engage with our site and helps us to identify areas for improvement to provide a better experience for our visitors.

Exclusion of personal information: This automatic process does not collect any personal information. Personal details such as your name, contact details, email address or any other identifying information are not captured unless you voluntarily provide your details through another means via our website.

We also collect data through verbal interviews and written surveys during in-person interactions. These methods are designed to gather feedback and insights without collecting personal information.

Verbal Interviews: Conducted to gather feedback and insights, no personal information is asked for or recorded during these interviews. All responses are anonymized, and any identifying information mentioned inadvertently will not be recorded or used.

Written Surveys: Designed to gather specific feedback without requesting personal information. No personal information such as names, contact details, or other identifying information will be collected through these surveys.

If you choose to provide us with personal information – by filling out a form with your personal information and submitting it to us through the website – we collect and use that information to:

• Improve health services based on your feedback.
• Follow up with you about your feedback, if requested.
• Respond to your messages or requests.
• Fulfil any other purposes for which you have given permission.

We only disclose the information you give us with group companies, service providers and other organisations if your inquiry relates directly to that organisation or as otherwise required by law.

In some instances, your data is stored by external secure online service providers.

If you provide us with personal information about another person (for example, on behalf of your whānau), it is your responsibility to ensure you have their consent.  You must also provide them with access to this Privacy Policy, make that person aware that you have given their personal information to us and clarify how we intend to use it.

We generally collect personal information directly from you.  Nevertheless, we may collect your personal information from a third party (for example, one of your whanau members) if you authorise us to do so or where we are required or permitted to do so by applicable law.

We may use your personal information for the purpose(s) for which such information is collected and as authorised by the Privacy Act.  For example, we may access, use and disclose your personal information for the following purposes:

• To manage our relationship with you: Including providing you with services that you have requested, for the performance of our obligations or exercise of our rights, responding to communications from you and updating you about our services.
• For the general operation of our IMPB: Including to comply with our legal and regulatory obligations and record keeping practices.
• To send you information: Including information about our events and services that we think may be of interest to you (unless you have opted out of receiving such communications).

• Sell or rent your contact information: We will not sell or rent your contact information to any third parties. 
• Non-commercial data collection: We do not collect information for commercial marketing purposes. 
• No individual profiling: We do not create individual profiles based on the information you provide or give it to any private organisations. 
• Specific use of information: We will use your personal information solely for the purpose(s) for which it was collected. We ensure, to the extent reasonably possible, that any personal information will not be used for any other purposes without your consent.  

Under the Privacy Act, you are entitled to access the personal information we hold about you and request corrections to its accuracy.

You may request that we delete any personal information we hold about you. However please note that certain data must be retained for administrative, legal or security reasons.

If you have any queries or concerns about our Privacy Policy or the use of your personal information. Please contact us.